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With GenAI, Customer Journeys Are Reaching the Next Level
Allstate, a longtime BCG business partner, used GenAI to gain better insights into customer touchpoints, building stronger relationships and reinforcing its best-in-class customer service.
For BCG, AI is both a strategic tool and an innovative solution to pressing global challenges. Our clients have utilized the power of AI to enhance productivity, deepen customer relationships, and drive sustainable competitive advantage.
Allstate, a longtime BCG business partner, used GenAI to gain better insights into customer touchpoints, building stronger relationships and reinforcing its best-in-class customer service.
Partnering with BCG, health care giant Helios enacted a forward-thinking GenAI solution that increased efficiencies—so they can focus on their most important goal: wellness.
BCG and Zeiss developed an application to give prospective patients fast, accurate, validated answers about elective treatments.
The company’s leaders recognize that a GenAI transformation requires a transformation of business processes and people development.