Global Retail Banking 2021: The Front-to-Back Digital Retail Bank
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
Setting a new standard for digital banking.
Banking remains ripe for disruption, with opportunities for banks to bring fresh thinking to the digital space. Whether you’re starting from new or digitizing your existing business model, InQbate by BCG enables you to get to market faster.
Today’s banking customers expect smoother, more personalized online experiences, similar to those they receive from Amazon, Netflix, Uber, and Google. Most banks, however, struggle to meet these expectations due to complex processes, outdated technology, analogue governance and organizational structures, or a lack of a compelling digital proposition.
At BCG, we combined our deep expertise in banking, venture building, design, technology, and analytics into one offer, with one goal: to help companies create scalable digital banking propositions and distinct customer experiences—reliably and at speed.
InQbate by BCG is a digital banking platform and accelerator with all the fundamental building blocks you need to build a digital bank.
With its front-to-back and modular capabilities, InQbate by BCG enables banks to:
Create digital journeys your customers will love. InQbate offers out-of-the-box, best-in-class digital journeys, underpinned by E2E back-office process orchestration; use cases that cover end-to-end journeys (onboarding, account management, loan application); and a tool to configure digital banking features.
Speed up and derisk the build and launch of your digital brand. BCG’s multidisciplinary digital banking teams of designers, engineers, consultants and data scientists bring their deep industry experience in technology and engineering, design, risk and underwriting, compliance, cybersecurity, and operations.
Drive deep personalization. Deliver personalized digital banking experiences tailored to your customers to bring them new insights on their finances, powered by modern, event-driven architecture and powerful data analytics.
Bring your legacy technology into the 21st century. To accelerate digitization and personalization, the InQbate by BCG accelerator is fully integrated with all of the fundamental blocks of tech architecture, using the very latest technologies.
Banks have a clear opportunity to drive significant growth and value by transforming their digital banking capabilities, but they need to move fast. Customers have high expectations for personalized, intuitivebanking experiences. The longer banks take to meet these expectations, the more out of date—and out of touch—their offerings will seem. The bar is only going to rise.
Winning in this complex and challenging environment requires a quick, reliable, modular solution. Contact us at inqbatebyBCG@bcg.com for more information on how to InQbate your digital bank.
Leading banks are already organizing solution delivery around customer value streams and taking customer engagement to the next level.
The rise of Banking-as-a-Service is accelerating digital banking for financial institutions and non-banks alike. Find out what this means for the industry and how banks can stay one step ahead.
The pandemic has accelerated the inevitable: the AI revolution is overtaking banking as we knew it. Banks that don’t transform stand to lose market share to faster, nimbler tech players.
By embracing mobile payments and related services, African banks can build their competitive advantage and take a leadership role in revitalizing their economies.
Despite crisis-related dislocations, payments players can unleash long-term growth by acting decisively now to mitigate near-term risks, gain scale, and deliver superior customer impact.
BCG’s approach delivers greater efficiency, an improved customer experience, and a more engaged workforce, enabling banks to meet today’s challenges.