損害保険会社が不確実性のなかでレジリエンスを構築する5つの手法
「レジリエンス」を構築することで、損害保険会社はショックを予測し、自社の提供するサービスへの影響を軽減・吸収し、新たな機会をとらえるとともに、ビジネスを再構想できるようになります。
保険 最近の論考
テクノロジーの広範な進化により、保険業界に大きな成長機会がもたらされています。アジャイルなビジネスモデルを取り入れられる組織であれば業界のリーダー企業にも革新的な協力企業にもチャンスがあります。消費者エンゲージメント・モデルを改革し、営業・販売やオペレーションをデジタル化し、ビッグデータとアナリティクスを活用する企業が業界をリードするでしょう。デジタル時代の保険会社の進路を考えるうえでBCGの論考がお役に立てば幸いです。
Featured Insights
デジタル革命時代における保険会社経営
デジタル化が進展する中、保険会社はどのように競争優位を築いていけばよいのでしょうか。戦略策定、顧客理解、商品・サービス／ビジネスモデル、チャネル、オペレーションそれぞれにおける革新といった観点から、BCG保険グループが次世代保険会社経営について考察します。
Value Creation in Insurance
Report
The 2024 Insurance Value Creators Report: Underwriting the Future in US Property and Casualty
Profitable growth generates superior shareholder returns. US P&C insurers have outperformed many other industries. Whether they can build on this record is an open question.
Value Creators in Insurance
BCG’s global insurance industry value creators reports share insights and analysis from insurance leaders who have overcome industry challenges. Learn more.
Slideshow
The 2023 Insurance Value Creators Report: Can Reinsurers Maintain Their Momentum?
Reinsurers have delivered impressive shareholder returns. But an uncertain future looms.
Slideshow
The 2023 Insurance Value Creators Report: Where Did Companies Outperform and Why?
The global insurance industry has had a tough time since the onset of the pandemic, but averages do not tell the full story.
AI in Insurance
Article
In Insurance, Generative AI Can Transform the Finance Function
With GenAI, insurers can enhance specialized processes, make better-informed decisions, and streamline finance operations—while also building a foundation for innovation within the finance function.
Article
Insurance Is Ready to Leap Forward with Blockchain and the Metaverse
Many insurers are strategically positioned to benefit from blockchain and metaverse technologies, with health and property and casualty businesses leading the way.
What’s Possible? GenAI and Insurance
Insurance is a complex, regulated business built around data, IT, and people. Chris Freese argues that, by unlocking the potential of all three, generative AI promises a transformation that has eluded the sector for years.
Article
Six Steps for Scaling AI-Powered Bancassurance
Banks that use AI to hyperpersonalize their sales models and embed them in the customer journey can dramatically improve their insurance sales.
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Exclusive Download
Embracing the Agent Advantage: Independent Agents as Front-Line Underwriters
Even as insurance becomes more digital, independent agents remain indispensable given their localized knowledge and unique expertise. They wield significant influence in customer acquisition and retention, and their endorsement is often what drives a sale. So, becoming the carrier of choice for agents can mean the difference between merely surviving in the competitive landscape and driving profitable growth.
This white paper reveals how independent agents can help insurers chart a course toward more sustainable growth and profitability.
This white paper reveals how independent agents can help insurers chart a course toward more sustainable growth and profitability.
C-Suite Agenda
Report
The 2024 Insurance Value Creators Report: In Reinsurance, Boring Is Beautiful
Reinsurers with the most stable year-over-year performance have consistently delivered the most value to shareholders during the past decade.
Slideshow
How Insurers Can Boost the Productivity of Their Financial Advisors
With the life insurance penetration rate at 51%, the industry is developing an integrated ecosystem grounded in KPIs to boost productivity, increase sales, and promote growth.
Article
For Insurers, Three Paths to Modernizing Core IT
Companies embarking on a core transformation need to recognize that this journey involves both IT and the business—and it’s become a competitive necessity.
Article
Looking Around Corners in Commercial Insurance
Insurers are unlikely to grow rapidly if they don’t think out of the box. They must tackle three challenges to survive and seize three opportunities to thrive.
Customer Journeys at Scale
VIDEO
Customer Journeys at Scale—An Overview
True customer centricity requires undoing traditional operating models, cutting through silos, and adopting new ways of working. Hear more about what makes a successful customer journey transformation.
Article
Winning the Digital Future of Insurance Distribution
Digitally enabled insurance distribution offers substantial benefits for customers, agents, and brokers, but only if insurers integrate it into their business in a customer-centric way.
BCG on Insurance
Will AI in insurance reshape the industry? Where are the growth opportunities for insurers? Connect with us on LinkedIn to read our latest insights and share your ideas.
Expert Interviews
VIDEO
The Net-Zero Insurer
Net zero isn’t just a climate imperative—it’s a business one. Insurers globally must define an integrated strategy that will allow them to pick up the pace of transition to net-zero.
VIDEO
Digital Underinvestment Hurts Insurers
Simone Schwemer shares a few of the insights from BCG's digital maturity assessment, particularly highlighting how "digital champions" in the insurance industry are outperforming companies that are not investing in digital.