旅行・観光業界　最近の論考

BCG’s first Airlines Tech survey reviews the evolving business landscape and how companies can build innovation and resilience while sustaining profitability and operational efficiency.

After 6.5% growth in air travel in 2024, airlines should see similar growth in 2025, although many variables are in play.

Schedule disruptions lead to lost revenue and higher compensation costs, with cascading effects on fleet utilization, crew scheduling, and overall network stability.

The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.

Emerging from the isolation of the past 15 months, US consumers express optimism—some cautiously and others confidently—about resuming their pre-pandemic activities.

Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.

Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.

Travel and tourism expert Lamberto Biscarini explains the thinking behind BCG's end-to-end airline automation method.