旅行・観光業界　最近の論考

The industry has made progress in streamlining the process of booking tickets and tracking information to offer passengers a more seamless experience. But there is more work to do.

The goalpost hasn’t changed because of the disruptions from COVID-19. Carriers that don’t take action on emissions could have reforms imposed by outside forces.

By linking to a digital distribution marketplace and upgrading their internal pricing systems, air freight carriers can fill their empty capacity and achieve optimal returns.

To navigate demand volatility, airline network teams must be more flexible and increasingly bionic, using digital tools to make schedule modifications nearly up until the day of travel.

Emerging from the isolation of the past 15 months, US consumers express optimism—some cautiously and others confidently—about resuming their pre-pandemic activities.

Travel companies can move beyond ticket pricing to focus on new models for customer understanding and engagement.

Consumers are ready to hit the road and take to the skies. Organizations within and beyond the travel industry should be ready for the demand spike—but prepare for uncertainty, volatility, and new patterns to emerge.

Travel and tourism expert Lamberto Biscarini explains the thinking behind BCG's end-to-end airline automation method.