AI can be a force multiplier for traditional cost measures. To capture this potential, companies need to take the right approach in implementing the technology.
Featured Insights
AI and Generative AI
Article
April 25, 2025
The real benefits of GenAI do not come from a “low-hanging fruit” mindset; they can only be realized if the technology is deployed consistently.
Article
January 16, 2025
Trade and AI, growth and climate imperatives, and workplace unity will define the CEO agenda in the year ahead. Here’s a closer look at each dynamic.
Article
December 12, 2024
Artificial intelligence is evolving rapidly, bringing with it deployment challenges, cost and energy concerns, and regulatory shifts. Yet there is a clear path to value.
Report
November 20, 2024
BCG’s new AI Maturity Matrix combines an economy’s exposure to AI with its readiness to handle AI disruption. Explore our assessment of 73 economies.
Article
November 12, 2024
Companies are using AI to enhance their organizational learning, improving not only financial results, but also the ability to manage strategy-related uncertainties.
AI Transformation Across Industries
Article
April 11, 2025
AI empowers insurers to accelerate progress toward existing goals and set even more ambitious targets for the future. But three considerations are essential to success.
Article
March 18, 2025
More capable and practical than ever, extended reality technologies give frontline workers superpowers—while turbocharging the recruitment, training, and support of these crucial employees.
Article
March 18, 2025
As the regulatory burden in medtech grows, a structured approach to using generative AI can provide dramatic gains in efficiency, accuracy, and other key metrics.
Article
January 17, 2025
Marketers must plan their media buys based on what truly drives influence, and they must lean into AI to power execution.
BCG X Product Library
Tomorrow belongs to those who build it. At BCG X, we combine the latest technology, advanced analytics, and our wealth of expertise to customize solutions that drive value creation for companies. These industry-grade solutions are designed for high-value uses cases, empowering clients to maximize impact and redefine industries for the future.
Explore our ever-expanding product universe below, featuring cross-industry and industry-specific solutions.
Explore our ever-expanding product universe below, featuring cross-industry and industry-specific solutions.
AI Agents
Video
January 15, 2025
AI Helps Deliver a Better Customer Experience
Companies can use AI-generated service agents and other tools to offer users a more rewarding and personalized journey, says BCG’s Robert Derow.
Article
January 13, 2025
The convergence of AI-powered agents and innovative hardware will enable brands to deliver superior customer experience at a much lower cost-to-serve.
Manufacturers need to optimize for increased productivity, improved sustainability, greater resilience, and a stronger workforce. How can they harness the latest technologies to realize these goals?
To support the rise of autonomous agents, BCG X created AgentKit, a framework for developers to build agent applications. Learn about this AI revolution here.
AI Today: Live Interviews
Video
March 11, 2025
The Do-It-for-Me Era of AI
Citi’s Sophia Bantanidis and BCG’s Karen Lellouche Tordjman explore agentic AI’s potential and the centrality of humans in making it work.
Video
March 11, 2025
Two Essentials for GenAI Success
Jayanth Nagarajan of AWS and BCG’s Tarandeep Singh explain why customer centricity and internal transformation are musts for making GenAI work.
Video
March 7, 2025
Companies Put AI Agents to Work
BCG’s Becky Frederick and Djon Kleine shed light on how agentic AI promises to transform the way we do business.
Video
March 7, 2025
Driving Results with Digital Labor
How are companies deploying agentic AI, and what should they focus on? Salesforce’s Kishore Sannidhanam and BCG’s Bryan Berumen discuss.
Book
Personalized: Customer Strategy in the Age of AI
Personalization is a $2 trillion opportunity. BCG's new book offers a playbook for using AI to capture your share of this personalization prize.
AI Risks and Responsible AI
Article
January 16, 2025
Rather than feeling threatened by Generative AI, risk and compliance (R&C) teams should adopt it for their own operations.
Article
December 11, 2024
To support rapid AI adoption, risk and compliance functions must lead efforts to ensure responsible use, transform processes, and enhance decision making.
Article
December 9, 2024
While the US and China have established early dominance in supplying this crucial technology, other competitors are emerging. Here’s what leaders need to know.
Article
November 7, 2024
Even with comprehensive testing and evaluation, the risk of system failure with GenAI will never be zero. Organizations must respond swiftly when failures inevitably occur.
AI, Tech, and Data
Blog Post
Understanding how search engines and answer engines are shaping the future of discoverability.
Article
April 8, 2025
As artificial intelligence evolves, IT budgets are keeping pace, with companies ratcheting up investments that drive growth—and squeezing mature categories to free the funding.
Article
February 19, 2025
By leading the charge on GenAI, CIOs can boost productivity within the tech function and also help spark a true AI transformation in the larger organization.
Article
December 16, 2024
News organizations and other creators are blocking access to the diverse, high-quality content that feeds GenAI models. Here’s a way for the two sides to work together.
Article
December 5, 2024
To harness the power of generative AI and keep up with the wave of constant innovation, CTOs need to rethink their company’s digital and organizational infrastructure.
The Multiplier by BCG X
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AI Agents
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